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COVID-19 (Coronavirus) library shutdown

During the COVID-19 crisis we have had to temporarily shut libraries and suspend mobile services.

We may not be able to answer calls but will respond to email enquiries.

 

Using computers:

Sorry, our public PCs and printers are not available just now. If you have your own device you can use our free wifi in the Lerwick library grounds. If you are making a benefit claim please check the DWP website https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

 

Borrowing:

Currently we can’t lend any books and have suspended plans for deliveries but email us if there are priority needs you wish to discuss.

 

Returning books:

Sorry, we can’t accept returns at the moment and have had to lock our 24 hour returns point. Please just keep your books at home till we can advise otherwise. Don’t worry as we certainly won’t be fining you for late returns.

 

Overdues:

You might still get emails about overdue books while we work on amending how these are generated. You can just ignore them, or you can renew your books online-the 'My account' tab above. You will need your borrower number and PIN. Your borrower number is on your library card and you can reset your PIN on the My Account page. But again, don't worry about overdues during this time, we will be trying to renew everyone’s book automatically.

 

Reservations:

We won’t be able to fulfil requests or inter-library loans at this time. Please email us however if there are urgent needs you wish to discuss.

 

eBooks:

We have FREE eBooks, eComics, eMagazines and eAudiobooks, and coming soon eNewspapers you can borrow from home via the RB Digital app, as wells as online reference sites to browse - just click on the24 Hour Librarypage on our website. You'll need your borrower number to register the first time you use eBooks.

 

Joining:

If you live in Shetland and want to join the library so you can use our eBooks, please email us the details below. Our staff will create a membership for you and post you out a card. They can email you out your borrower number and PIN so you can start using eBooks before the card arrives.

Name:

Date of birth:

Address:

Postcode:

Phone number:

Email address:

 

School libraries:

Our school library staff can be contacted on GLOW, email or in some cases phone while the schools are shut. Please check theschool librariespage for contact details.

 

Mobile libraries:

Suspended for the forseeable future. We may at a later date be able to put some home delivery in place and will contact customers when this is possible.

 

We will post more updates here as soon as we can.

You can also follow us on Facebook or Twitter.

 

Last Updated on 23 March 2020

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